EXCHANGES / RETURNS

EXCHANGE / RETURN:

If you would like to exchange or return an item, please contact us using our contact form, stating your order number, or send us an email to support@hellbikers.de and follow our returns link to register the return and to receive the returns address: https://shopdetails.online/oAxoWc1wSX8oBpX

Returns sent to any other address, including our home address, cannot be considered and therefore will not be refunded.

EXCHANGE

  • Only items of clothing that were ordered in the wrong size can be exchanged. Please tell us the order number and the new size and we will send you the correct item as soon as we receive the return.
  • The return shipment is at your own expense .
  • To avoid an unnecessary exchange, take a piece of clothing, lay it flat and wrinkle-free and measure the length and width. You can compare the values ​​with the size charts in the product description.

RETURN

  • New and unused items in their original condition can be returned within 14 days.
  • The refund will be made within 14 days via the method of payment received.
  • Damaged or used items cannot be returned. Defective products can only be returned if the goods were delivered damaged.
  • Returns are at your own expense (except for damaged items).

Return of personalized items

Please note that personalized items are made specifically to your specifications and are therefore exempt from the right of withdrawal and return. If the products delivered are defective or do not correspond to your order, please contact us.

For detailed information please read our Terms and Conditions.

Return conditions for promotions and discounts

4-for-3 promotion:

  1. If you take part in our "4 for 3" promotion, you will receive the cheapest of the four products for free.
  2. In case of return of one or more products from this promotion, the free product must also be returned
  3. In this case, you must contact our support team by email at support@hellbikers.de .
  4. Partial deliveries or returns are only permitted under these conditions.
  5. The refund amount will be based on the original purchase price less the value of the free product.
  6. Returns will only be accepted if all products are returned in perfect condition and in their original packaging.

Please note:

  • This policy applies exclusively to the "4 for 3" promotion and does not replace the general return conditions for other products.